Shipping & Return Policy

 

Order Processing & Shipping

Haute Pink Boutique accepts Visa, Mastercard, Discover, and AMX. 

Where do you ship?
Haute Pink Boutique ships to the United States and its territories, Canada, and some international countries. 

How will my order be shipped and what are the shipping fees?
Our preferred shipping provider is the United States Postal Service (USPS.) We ship all orders through USPS Priority Mail, unless requested otherwise. Standard delivery time should be no more than 3-5 business days in the U.S. (excluding holidays) from the time your order is confirmed and departs our store. Orders are not shipped until credit card authorization has been verified and cleared.

*Please note that delivery times do not include Sundays, or any major holidays.*

  • Delivery dates are not guaranteed. We are not liable if you do not receive your package on the delivery date. USPS is responsible for all delivery dates (including Priority Mail Express.) 
  • International orders are subject to customs fees [we are not responsible for these fees]. Once international orders have left the U.S., Haute Pink nor USPS have control over how long it will take your package to get through customs [that is outside of our jurisdiction.] If you paid for express international shipping and your package gets held up in customs, delaying the arrival of your order -- You will need to reach out to your local post office &/or customs department in order to seek a refund for those shipping charges. 

Shipping Fees:

United States:

  • USPS Priority Mail (3-5 Business Days): $7.00 Flat Rate Shipping
  • USPS Priority Mail Express (1-2 Business Days): $29.00
  • Shoes and larger home goods will be charged $15.00
  • WE OFFER FREE U.S. SHIPPING ON ORDERS $100+, after discounts or promotions are applied and not including sales tax.

International - Canada:

  • USPS Priority Mail Express (3-5 Business Days): $35.95
  • USPS Priority Mail (6-10 Business Days): $29.95

International - Australia, China, France, UK, Ireland, Hong Kong, Japan, Republic of Korea, Singapore, Belgium Spain: 

  • USPS Priority Mail Express (3-5 Business Days): $46.50
  • USPS Priority Mail (6-10 Business Days): $29.95

How do I know the status of my order?

Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a shipping confirmation email with your tracking number. You can check the status of your order anytime by logging into your account at hautepinknwa.com.

  If you do not have an account setup with us, but have placed an order and would like to track your package -- You can also do so on: www.usps.com. 

UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT.

  • If a shipment is refused, the customer is responsible for the original shipping charges, as well as the cost of returning the package to Haute Pink Boutique. This amount will be deducted from your merchandise refund.
  • We are not responsible for lost/stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors to make sure they did not receive your package by mistake. Then please feel free to file a claim with USPS by clicking on this link: https://www.usps.com/help/claims.htm.
  • Please allow 7-15 days from the 'delivered' date (provided by usps.com) before creating an insurance claim. Due to USPS policy, you must wait 7-15 days before you can file a claim for your lost/stolen package. Read below for time limits regarding filing insurance claims:
    • Insured Mail (includes Priority Mail): file from 15 to 60 days
    • Priority Mail Express: file from 7 to 60 days
    • Claims cannot be filed for first class packages. Insurance is unavailable for first class shipping.
    • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you!

 

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